My Arlo SmartHub or base station is offline; how can I troubleshoot it?

 Check the LED(s) on your base station

Check the LED(s) on the front of your device to see if your system is online before you start troubleshooting. Older Arlo base stations contain three or five LEDs, but newer base stations have just one.



If you're not near your base station, use the Arlo app or go to my.arlo.com/support to log in to your Arlo account:

  • Your base station is linked to the Internet if you can access the video stream from each of your Arlo Wire-Free cameras.
  • Your base station is not connected to the Internet if you receive an error message like Base Station Offline instead of the video feed.

Single-LED base stations


On single-LED base stations, the LED is located on the front face. Depending on the connectivity status, single-LED base stations flash blue or amber.

  • The base station is connected to the Internet if the LED is solid blue ().
  • If the LED is solid or slowly blinking amber (), the Internet connection is down.

Multi-LED base stations


On multi-LED base stations, the LEDs are located at the bottom of the front face. The Internet connectivity LED is the centre LED.

  • The base station is connected to the Internet if the Internet LED is solid green ().
  • There is a problem with the Internet connection if the Internet LED is amber ().

Troubleshoot your base station

If your base station isn't working, try the following troubleshooting steps in order:

  • Check the Ethernet cable.
Make sure your Ethernet cable is firmly connected to both the base station and the router, and that you're using the Ethernet cable that came with your system.













  • Check the Power adapter.
Make sure the power adapter is connected to the back of your base station and inserted into an outlet.

  • Connect to the Internet using a device that is directly linked to your router.
Use an Ethernet-connected device rather than a WiFi-connected device (you can turn WiFi off on the device to ensure that the device is connecting using the Ethernet cable). Make sure you can use this device to access the Internet.

  • You must reconnect your router to the Internet if you are unable to surf the Internet from the device.
  • Continue debugging if you can surf the Internet from the device.

  • Power cycle your base station.

Unplug the power adapter from the outlet, wait two minutes, and then reattach the power adapter to the outlet to power cycle your base station. Starting the base station takes one to two minutes. Your base station is connected to the Internet when both the power and Internet LEDs are solid green. Continue troubleshooting if the Internet LED is amber.









  • Unplug the power adapter from the outlet, wait two minutes, and then reattach the power adapter to the outlet to power cycle your base station. Starting the base station takes one to two minutes. Your base station is connected to the Internet when both the power and Internet LEDs are solid green. Continue troubleshooting if the Internet LED is amber.
  • If you used to be able to connect your base station to the Internet but now can't, check the router's security settings and firmware to be sure nothing has changed since the last time it worked.
To rule out any firewall restrictions, temporarily decrease the router's security settings or temporarily place the base station in the DMZ.

  • Check to see if your router's ports 443 and 80 are open. If you don't manage your Internet environment, ask your IT staff for help configuring your firewall or router. Most proxy servers are unable to connect to the Arlo base station setup. Check with your IT department and Internet service provider (ISP) to see if there are any techniques to get around proxy servers.Request that your IT department open ports 443 and 80.
  • Perform a factory reset on your base station.

If you are still unable to get your base station to connect, visit Arlo Support to speak with an expert.


Comments

Post a Comment

Popular posts from this blog

All About Arlo Modes and Rules | Support | Arlocomsupport.com

Image
You may tell your Arlo system what to do in different situations using modes and rules. When the motion sensor on a given camera is active, for example, you can programme your Arlo system to record a 30-second video and send you an email alert. How do these Arlo Modes and Arlo Rules Work? You have complete control over how and when your cameras respond to motion or sound with Arlo modes. For instance, you probably don't want to get a motion alert in the living room while you're performing yoga. Alternatively, you may wish to use a different mode when you're on vacation than when you're out shopping for an hour. Armed cameras are set to activate when motion is detected (and sound, if you are using Arlo Ultra, Pro series, Q series, or Go series cameras). Armed cameras automatically capture footage for 10 seconds and send notifications. Sound or motion do not activate disarmed cameras. There are no videos recorded, and no notifications are sent. You can tell your Arlo syst...
Read more

What should I do if Arlo is unable to discover my SmartHub or base station during installation?

Image
Follow these procedures if the Arlo app or the Arlo web interface were unable to locate your Arlo SmartHub or Arlo base station . To troubleshoot SmartHub or base station discovery problems: Unplug the Ethernet connection connecting your base station to your router and turn it off. Restart the installation process, but this time ensure sure your base station is connected to your router before turning it on. If Arlo still can't find your base station, check the colour of your base station's Internet LED: The base station fails to connect to your router if the Internet LED does not light after two minutes. Unplug and re-plug the Ethernet cable that connects your base station to your router on both ends. Check to see if your router is turned on. Your base station is connected to your router but unable to connect to the Arlo cloud server if the Internet LED is solid amber. Check to see if your router is turned on and connected to the Internet. If the Internet LED on your base stati...
Read more

How to watch saved video on My Arlo | Arlo Pro Login | Arlocomsupport.com

Image
Assume you're using the Arlo camera and are unable to view the videos you've stored. To watch stored videos, log in to Arlo pro. Go to the login option and enter the right credential in the required field to log in. Select the Login option from the drop-down menu. If you have any questions about these processes, call the Arlo Support phone number and speak with one of the verified representatives. Users frequently report that their base station goes down, rendering their camera useless. They have no idea why the base station is in offline mode. Participate in a debate with specialists to learn the true reason for the base station's downtime. They'll look into the reasons and come up with a solution. The Arlo tech support specialist will provide further information about the solutions.
Read more