What should I do if Arlo is unable to discover my SmartHub or base station during installation?

Follow these procedures if the Arlo app or the Arlo web interface were unable to locate your Arlo SmartHub or Arlo base station.

To troubleshoot SmartHub or base station discovery problems:

  • Unplug the Ethernet connection connecting your base station to your router and turn it off.
  • Restart the installation process, but this time ensure sure your base station is connected to your router before turning it on.
  • If Arlo still can't find your base station, check the colour of your base station's Internet LED:

The base station fails to connect to your router if the Internet LED does not light after two minutes. Unplug and re-plug the Ethernet cable that connects your base station to your router on both ends. Check to see if your router is turned on.

Your base station is connected to your router but unable to connect to the Arlo cloud server if the Internet LED is solid amber. Check to see if your router is turned on and connected to the Internet.

  • If the Internet LED on your base station turns green, perform a factory reset and try the installation process again.

Contact Arlo Support PhoneNumber to talk with an expert if the Internet LED is flashing amber.

 If Arlo was unable to identify your base station after following these troubleshooting steps, contact Arlo Support to talk with an expert. 

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